So, you’ve been tasked with hiring a commercial landscape management contractor to tend to your commercial property. Easy, right?
All you need to do is find someone with a few trucks, crew members to fill them, and the tools, chemicals, and know-how to get the job done. Right — like any “easy” task, there’s a lot more than meets the eye to the task of choosing the company that will ensure your business and property looks as professional and manicured as possible.
Without a background in landscaping, it’s hard to know the right questions to ask. So here are four questions we at Neave Group always expect to hear from our prospective clients — and will still answer honestly and thoroughly, even if we aren’t asked.
How do you prepare your client estimates?
Any commercial landscape management contractor worth their fertilizer should start by walking your property with you in person. That on-site meeting will help them evaluate your property accurately, determine areas of concern and create a site map to give them an idea of what it will take to best care for your commercial property.
Based on that meeting, they can evaluate what equipment and crews they’ll need to maintain the area and establish a carefully put together, clearly-defined estimate.
What type of training do your crews receive?
Every employee who touches product and equipment should have solid knowledge of how to use and maintain the items they’re working with, whether it’s mowers and trimmers or application and use guidelines for fertilizers and pest-control products.
Management should offer comprehensive training sessions for all their employees, new and old, on products and equipment but also on how to perform their jobs as efficiently and safely as possible.
How can we be sure that you’ll stick to the contract terms and specifications?
It’s hard to know for sure whether you’re getting what you pay for — and a lot of landscape management contractors cut corners because of this. So much so that third-party evaluation companies have emerged to ensure that landscape management contractors are fulfilling their service obligations.
At Neave Group, we build checklists and establish schedules that we follow to a T — right down to line items. And when we say we’re going to use a certain product, we ensure that’s the one that our crews bring to your property.
How do you address emergency landscaping situations?
Beyond the basic landscape maintenance needs of your property, what if there’s a big storm that knocks a tree limb down? (What if a semi-trailer drives on the lawn and leaves big, muddy tracks before your annual meeting?)
There should be more than one way for you to get a hold of your commercial landscape management contractor during storm season, hot summers, and the cruelest of winters. There should also be a guarantee that they’ll get back to you when you have an urgent situation and need their help, even if it’s as seemingly small as a big client coming to town and needing some new pansies out front. At Neave Group, we have an emergency phone line that welcomes your call 24/7/365.
You can trust Neave Group to manage your commercial property with the best of care. Give us a call to discuss your commercial landscape management needs. In and around New York and Connecticut, please call (845) 463-0592, and in south Florida call (561) 235-1680.