Just a few points to note on this seasons Snow Operations: The team did a great job this season. They were responsive to all requests and showed great passion for the job and more often than not completed both primaries and secondaries with one visit. Procedural details were followed in regards to call ins, communications, attention to detail and priorities. Immediate response in the event of icy conditions to include follow through with cleanup. Proactive approach to storms and post season cleanup and Spring prepwork. So In talking with management, we agree it was a great year for snow ops and we appreciate the superior client focus.